FAQ
Will the changeover from my current cleaning company to Hospital Cleaners be seamless?
Of course, the only difference we anticipate that you’ll notice is an improvement in your cleaning.
Is Hospitality Cleaners fully insured?
We have comprehensive insurance cover covering Public Liability of £10,000,000, Employers Liability of £10,000,000 and loss of keys cover.
Are our staff vetted?
Yes, we obtain the usual references and identity proof but, not only that, our staff are also thoroughly trained in-house and on-site.
Out-of-hours access?
This is a normal service we provide when required, Hospitality Cleaners are fully insured so having access to your premises out-of-hours is safe and secure.
How strict are your contracts?
Because of different needs, every contract is tailored to each client – we suit your requirements and fit your schedule, whether one-off, daily, weekly or monthly. All receiving the same high quality service.
Do we have the same cleaning team?
Wherever possible we see this as an important factor in our service, maintaining continuity as well as building relationships and trust between our clients and our staff.
Do we need to supply anything?
No, we supply all the labour, materials and equipment required for cleaning. However, there may be some consumables that we supply such as refuse sacks, bin liners, toilet rolls etc which will be invoiced at the end of each month.
Is Hospitality Cleaners contactable out of hours?
Yes, should any issues arise or if you have an emergency we are available 24/7.